Installing the License Server
Troubleshooting (License Server)

First, check the Event Viewer for your system. The path is:

Start > Settings > Control Panel > Administrative Tools > Event Viewer > Application Log

CmLicSrv logs the server start and indicates possible errors. If the information given in the Event Viewer is not sufficient, you can enable extended output.

Start the CmLicSrv program via the Control Panel (not via the License Server Monitor). The path is:

Start > Settings > Control Panel > Administrative Tools > Services 

Select Properties on the context menu to display the properties of the Chromeleon License Server. On the General tab page, enter /console in the Start parameters field and then click Start to start the service.

All detected entries of the CmLicSrv.ini license file, possible errors, and connection attempts of the Chromeleon servers and Chromeleon clients are logged.

Check whether the hardware protection module (dongle or hard-protect) has been installed correctly. The serial numbers of the module and in the [License Server] section of CmLicSrv.ini must be identical.

Check whether the Pal Location entry in the [License Server] section of CmLicSrv.ini has been changed. "5" is the correct entry for dongles, while "1" corresponds to hard-protects.

In the Chromeleon Server Configuration program, verify that the computer name for the License Server is correct.

Check whether the correct RPC protocol is used.

Also, check whether the PC on which the License Server is installed can be accessed via the network. For example, for a TCP/IP network, use ping servername or open a network share in the Windows Explorer.

Check whether a line for the Chromeleon server is provided in CmLicSrv.ini and verify that the computer name is spelled correctly in the [Servers] section. The computer name must comply with the NetBIOS computer name (max. 15 characters).

If a firewall is active on the PC, verify that the CmLicSrv.exe file is included in the exceptions list. In addition, make sure that the installed firewall supports RPC applications. For information about using Chromeleon with a firewall under Windows XP (and later), refer to  Chromeleon and Windows Firewall (from Windows XP SP2 on).

The starting sequence for the two server services, the Chromeleon Driver and the Chromeleon Server, is wrong. Uninstall the services via the Chromeleon Server Monitor program: C:\Chromel\Bin>cmreg /deinstall. Restart the computer and reinstall the services via the Chromeleon Server Monitor program:

C:\Chromel\Bin>cmreg /install

In the Chromeleon client, verify that the computer name for the License Server is correct.

Check whether the correct RPC protocol is used.

Also, check whether the PC on which the License Server is installed can be accessed via the network; for example, for a TCP/IP network, use ping servername or open a network share in the Windows Explorer.

Check the Chromeleon License Server Monitor report to see whether all licenses for the clients were used. Restart the License Server, if necessary.

If a firewall is active on the PC, verify that the CmLicSrv.exe file is included in the exceptions list. In addition, make sure that the installed firewall supports RPC applications. For information about using Chromeleon with a Windows XP firewall, refer to  Chromeleon and Windows Firewall (from Windows XP SP2 on).

Under normal circumstances, network failure does not cause damage. Both the Chromeleon server and the client save the license information locally for up to 7 days. The user can usually continue working during this period, even if the License Server cannot be accessed. After this period, the Chromeleon server will shut down and the client will run in evaluation mode.

If the connection to the Chromeleon License Server is disrupted during active operation or if the connection is not available when the system is started, this is logged in the Daily Audit Trail. In this case, a dialog box indicating the remaining time appears in the Client. In addition, the Audit Trail logs when the connection to the Chromeleon License Server is available again. The two Audit Trail messages look as follows:

09:40:46 Warning: Chromeleon Server failed to retrieve a license from the license server CCHROMEL! Your local license will expire in 167 hours.

09:41:16 Chromeleon Server succeeded to retrieve a license from the license server CCHROMEL! Your local license has been updated.

During the installation of the License Server on a Windows XP Backup Domain Controller, the following error message may appear when calling in CmLicReg.exe /install: Could not create "Chromeleon Operators" group - No mapping between account names and security IDs was done (8b2). Remedial action: Create the group in the Windows XP User Manager before running CmLicReg.exe /install.

When you start the License Server, the following warning appears:

"The validity of your existing license key code for serial number 1234 will expire in x days, y hours and z minutes."

This message is displayed during the transition period. It is a reminder that you are still using an old key code (pre-Chromeleon 6.40) or an old CmLicSrv.ini file.

 

Also, refer to  Installing the License Server.